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Appointment Cancellation Policy at doctoranytime

Herein the interested parties can read the cancellation policy that doctoranytime has in force for the appointments they make with a doctor/healthcare professional or a diagnostic center.

The process of cancelling an appointment has been set up with the aim of immediately informing the respective doctor/healthcare professional as well as the diagnostic center about the schedule changes. The notification from the user is necessary because it affects the proper operation of the clinics and the good service of the other patients or users. Doctoranytime reserves the right to change the appointment cancellation policy at any time, as set forth in the Terms of Use.

The following frequently asked questions (FAQs) explain in detail what happens in the event of an appointment cancellation.

Frequently asked questions

What is the cancellation policy for my appointment?

Your appointment should be cancelled before the time limit set by the doctor/healthcare professional, which can be from 1 to 48 hours before the scheduled date & time you have received in the confirmation email/SMS. You can find out the period set by each doctor in the "Appointment Management Policy" section of their profile. In the event that the time limit has passed, you have not cancelled and you cannot attend the appointment, you should contact the specialist directly. If you have not shown up for the scheduled appointment, you may receive a phone call either from the clinic/office/diagnostic center or from a representative of doctoranytime.

If multiple cancellations or no-shows at scheduled appointments without notification are observed, then doctoranytime reserves the right to exclude the user from the service as set forth in the Terms of Use.

How do I cancel my appointment?

You can cancel your appointment in the following ways:

  • Either by logging directly into your personal account or by selecting "Cancel Appointment" in the confirmation email or the reminder email, you will be redirected to your upcoming appointments, where you can press the "CANCEL" button on the appointment you want to cancel.
  • By phone, by calling the specialist's contact number you have received in the confirmation email & SMS.

How will I know that my appointment has been cancelled?

Whether you cancel your appointment online or by phone through doctoranytime, you will receive an email confirming that your appointment has been successfully cancelled. At the same time, the doctor/healthcare professional/diagnostic center is also notified.

What is the refund policy if I have prepaid for my appointment online?

Any dispute or disagreement on the financial transaction concerns exclusively the doctor/healthcare professional and the patient and should be resolved without the involvement of doctoranytime.

To receive a refund in your account, in case you have prepaid for your appointment online, you must have cancelled it within the period set by the specialist. The refund is made automatically and the amount is refunded in full (100%) to the credit card used for booking the appointment. Refunds can take between 5 to 10 business days.

If the appointment needs to be cancelled within a shorter period than the cancellation margin set by the doctor/healthcare professional (1 to 48 hours before it starts), the patient should contact the doctor directly, using the details sent in the confirmation email. It is at the discretion of the doctor/healthcare professional whether to refund part or all of the amount to the patient who did not show up or did not cancel their appointment on time.

In case the appointment booked contained fees (or other charges) for the services of doctoranytime, then these are refunded to the patient if the doctor decides to refund the total amount.

Any dispute or disagreement on the financial transaction concerns exclusively the doctor/healthcare professional and the patient and should be resolved without the involvement of doctoranytime.

What happens if my appointment is cancelled by the doctor/healthcare professional/diagnostic center?

Doctoranytime bears no responsibility for any cancellations or failure to conduct an appointment with a doctor/healthcare professional/diagnostic center, as set forth in the Terms of Use of the service. However, it is always at your disposal to assist you in rescheduling an appointment and receiving the necessary services.