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Frequently asked questions (FAQ)

• How does this subscription plan work?

  This plan gives you unlimited access to chats with GPs and internists every day, as well as exclusive discounts for video consultations with 17+ specialties. Simply choose a service type, and a healthcare provider will be available to assist you.

• Is this service available 24/7?

  Chat is available from 08:00 to 22:00, while video consultation from 08:00 to 23:00. Outside of these hours, you can leave a message, and a GP or internist will respond as soon as possible within operating hours. You can also ask to be notified to know when any of the services is available again.

• Can I choose the same doctor for each chat consultation?

  We prioritize connecting you with available doctors from our network to reduce wait times. While it’s not guaranteed to be the same doctor, all professionals are qualified and informed of your history.

• What happens if I need a prescription?

  During the consultation, if a prescription is necessary, our doctors can issue it electronically, and you can use it at your local pharmacy.

• Can I cancel my subscription at any time?

  Yes, you can cancel your subscription anytime through your account settings. Your access will continue until the end of your current billing period.

• Is my personal information secure?

  Yes, we take data privacy and security seriously. All consultations and personal data are encrypted and securely stored in compliance with healthcare regulations.

• Is remote diagnosis and prescription through telemedicine legally allowed?

  In light of Ministerial Decision No. 7686/2025 (Government Gazette B’ 1083/10.03.2025), titled “Determination of terms, conditions, and procedures for the management of Telemedicine Applications, pursuant to paragraph 3 of article 5 of the Code of Medical Ethics (Law 3418/2005, A’ 287)”, and with specific reference to Articles 3 through 7 thereof, all relevant stakeholders are hereby reminded that medical acts, including the issuance of electronic prescriptions, may now be lawfully conducted remotely through telemedicine platforms.
  
  It is imperative to underscore that the provision of medical services via authorized digital telemedicine applications does not supplant the value or clinical necessity of in-person medical evaluations. Rather, telemedicine is intended to function as a supplementary and secure channel of bidirectional communication between patients and healthcare professionals, facilitating timely and safe remote assessments where physical presence is not immediately required. Within this framework, the exclusive responsibility for determining the clinical appropriateness of any remotely conducted medical act or diagnosis rests with the attending physician. In the exercise of their professional and scientific discretion, the physician may:
  
  • Proceed with a remote clinical assessment and issue an electronic prescription, or
  • Refer the patient for additional diagnostic procedures or require their physical examination at a healthcare facility, should such measures be considered necessary.
  
  The applicable legislative provisions aim to introduce operational flexibility while safeguarding the quality and safety of healthcare services, particularly by enhancing access for individuals in remote, rural, or otherwise underserved areas. Concurrently, it is strongly advised that all physicians and users who engage in public discourse or express reservations regarding the newly established legal framework do so with due diligence and full awareness of the applicable regulations. This is essential in order to prevent the dissemination of misinformation and the consequent formation of erroneous public perceptions.
  
  We collectively bear the responsibility to support all initiatives that contribute to the modernization of healthcare delivery and its adaptation to evolving technological and societal demands. The new legislative framework constitutes a significant advancement in this direction, and its conscientious and informed implementation is a shared obligation.

• Are there any additional fees beyond the subscription cost?

  The subscription covers unlimited chat consultations.